Frequently Asked Questions    

How does it work?

From where can I dial?

To which destinations can I phone?

How much does it cost?

How do I pay for my calls?

Can I call from my Mobile?

Can I call from a pay phone?

When do call charges take effect?

How do I contact Customer Services?

I am a NTL or Telewest customer, can I use your service?

1) How does it work?
a) Dial the relevant access number for the country you wish to call (to be found on this web site).

b) At the prompt dial your international destination number in full (including 00)*

c) That's it, you're connected.

* Remember you can dial your destination number at any time during the prompt. Back to top

2) From where can I dial?
From any phone in the UK (including mobiles and payphones)

3) To which destinations can I phone?
Call all destinations as available on our Rates page.

4) How much does it cost?
Calls start from 2p per minute.You pay your telephone provider just the access number rate for being connected (the 0844, 0871 or 0900 rates etc.). And that's it - no hidden charges! Prices are inclusive of VAT.

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5) How do I pay for my calls?
When you make a call via economycall, you only pay for calling one of the access numbers. It is your service provider that will charge you - not us. So for example, if you made a 5 minute call to India from a BT phone, then next time you got your BT bill you would see a call to our 0844 number, a duration of 5 minutes and a charge of 25p.

That's it! Your call will be charged by your existing phone provider and appear on your next phone bill. Back to top

6) Can I call from my Mobile phone?
You can use this service from your mobile phone too - giving you massive savings compared to international mobile tariffs.

With some mobile tariffs UK National (0844) calls are bundled with your free minutes package!

Just make sure that you check Rate/mins with your mobile service provider before making your calls.

When you call from a mobile, remember to only press the call or send button after dialing the access number but not again after dialing the destination number.

OR, programme the whole thing in to your mobile for total hassle-free calling:

To find out the cost of calling from a UK mobile, or a non BT landline, you should confirm the Rate/mins directly with your service provider as these may vary.

Orange - 0800 80 10 80
Vodafone - 07836 191 191
mmO2 - 08705 214 000
One 2 One / T-Mobile - 08454 121 121
Virgin - 0845 6000 789

Tricks to use when calling from your mobile

There's a simple trick to using the service from your mobile without having to keep dialing both the access number and the international number every time you use the service.

Here's how:
Simply add a pause between the access number and the international number you wish to dial:

Eg: You want to call Mum in Australia. So, you create a new entry called 'Mum' in your phone-book on your mobile and then when entering the number:

a) Enter the access number e.g. 0844 629 1111

b) Enter a 'pause'. This is done as follows depending on your brand of mobile

Nokia Phones:
A 'p' should appear after * has been pressed 3 times: ie 0844 629 1111 (*** will show a 'p')
Siemens/Panasonic Phones:
A '+' should appear after 0 has been pressed and held.

c) Now enter your international destination number in full including 00 and press save.

That's it - next time you want to call 'Mum' using economycall simply find mum in your memory and press call!

Click here to find your Country Number NOW

Call rates stated are for calls made from BT unless otherwise stated. Some mobile phone providers will charge different rates and we advise customers to please call your mobile phone service provider and verify the rate they will charge before using this service. Back to top

7) Can I call from a Pay Phone?
Our access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on this website. Back to top

8) When do call charges take effect?
Call charges take effect from the moment you are connected to our service, not the moment the call is answered at the other end. Should your call not be answered or if the other side is engaged, please remember to hang up to terminate the connection to the access number and stop the call charges. Back to top

9) How do I contact Customer Services?
So that we may keep our prices low, we have chosen not to have an expensive call centre. Any questions you may have can be emailed to us and we will get back to you as soon as possible. Back to top

10) I am a NTL or Telewest customer, can I use your service?
Our access numbers can be used from most landlines including NTL or Telewest. The billing process for our access numbers works exactly the same as with BT; the charges will simply appear on your NTL or Telewest bill.

NTL and Telewest should charge the same rates as BT for our access numbers. However, if you would like to check their rates please visit their respective websites.

Should you have encountered a problem with your telephone provider's bill please contact them directly as they control the rates to our access numbers on their own billing systems.
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